Help

Ordering
How to order
New Customers
Review Previous Orders  
Login
Using the Shopping Cart
Sales Tax

Returns
Satisfaction Guarantee
Xstamper Lifetime Guarantee
ClassiX & Xecutives Warranty
Return Policy

Privacy & Security
Forgot your Password
Security Statement
Privacy Policy

Shipping
Shipping Rates
When will my order arrive
Restrictions

Payment Methods
Credit Cards & Check Cards
Open Account

Ordering

How To Order back to the top

1. Select a product category from the online catalog and click the item number.

2. Select the QUANTITY. Design elements you can control include font, size, style, line spacing, etc.

3. Enter the text in the box (s) displayed and click PREVIEW to see how the finished product will be manufactured.

If your text does not fit a message appears “YOUR STAMP MAY BE TOO SMALL”. To remedy this situation you have several choices.

  • Reduce the number of characters. 

  • Reduce the font size. 

5. After your adjustments are made click PREVIEW again. Please be sure to proof your work, as we are unable to make changes once your order is placed. You may click SAVE TO PDF PROOF to view your stamp at actual size.

6. If you are pleased with the result click ADD TO CART.

7. Now you can CONTINUE SHOPPING or PROCEED TO CHECKOUT.

New Customers back to the top

We have a nationwide network of dealers that are experts on Custom Xstamper, ClassiX and Xecutives by Xstamper. They would be happy to service your needs and deliver your custom products quickly. Orders placed with them today are shipped tomorrow. Dealer Locator

If you are a current customer or want to be a customer you can shop faster and easier with an account. An account enables you to store your billing and shipping information. You can even include all the drop ship information or additional ship-to addresses you require. This will speed the ordering process because you will not have to re-type addresses each time you order.

Review Previous Orders back to the top

You will also be able to view your order immediately by clicking Login on our Home Page and then clicking Review Previous Orders.

Login back to the top

Some services require you to login. If you are a new user, simply click Login on the Home Page and then click Start as New User.

Using the Shopping Cart back to the top

You can use your online shopping cart to gather the products you want to purchase while shopping online. Xstamper’s shopping cart keeps track of the number of items you've selected and how much those items cost. For a detailed view of the items in your cart, click on the View Cart icon.

You can change the quantities of items in your Shopping Cart by entering your desired quantity and selecting Recalculate. To remove a product from your shopping cart, click the check box under Remove or change the quantity to zero and hit Recalculate.

After reviewing your shopping cart contents and making sure you have the items and quantities you want, you may Continue Shopping or Proceed to Checkout. Use the Empty Cart icon to remove all items from your shopping cart at any time.

Sales Tax back to the top

If you are a reseller we do not charge sales tax. You must have a Federal Tax Identification Number on file with us to be exempt. To set up a dealer account, please call 1-800-541-9719 x. 6466. For non tax-exempt business we must apply applicable state sales taxes, whether arranged by telephone, fax or online. We are authorized to collect sales taxes in every state in the USA that levies a sales tax. We follow the tax rules and regulations imposed by the respective jurisdictions. All sales tax dollars that we collect are remitted directly to the respective States and/or localities.


Returns back to the top

Satisfaction Guarantee

We believe that our customers are our most important asset. That’s why we make this promise: If you’re not 100% satisfied with our products and service, we’ll do whatever it takes to get it right. If you have a problem, please call us at 1-800-541-9719 x. 6466 or click on our Customer Service icon and send us an email. We’ll get right back to you.

Xstamper Lifetime Guarantee back to the top

Shachihata Inc. (USA) guarantees Custom-made Xstamper stamps against defects in workmanship and materials under normal usage, with proper care and re-inking, for as long as you own your stamp. Shachihata shall not be liable for any defects or damage caused by the use of refill inks other than the Xstamper Refill Ink. In the event defects should occur, we will repair or replace the defective stamp with a stamp of identical size and impression without charge within 10 days of receipt of the defective stamp.

ClassiX & Xecutives Product Warranty back to the top

Shachihata Inc. (USA) warranties all ClassiX and Xecutives products against defects during usual and reasonable use for a period of one (1) year. In the event that a defect occurs during said period, the sole liability of the company shall be to replace the defective product.

Return Policy back to the top

Custom products are not subject to change or cancellation. If there is a factory error, simply call Customer Service at 1-800-541-9719 x. 6466 with the control number, purchase order number, date on the packing list and an explanation of the problem. A corrected item will be made at no charge and sent overnight.

Stock products can be returned within 30 days of purchase for even exchange. Original packaging must accompany the returned goods. Products returned after 30 days are subject to a 15% restocking charge. Return authorization required. Contact us via email at customerservice@xstamper.com or call 1-800-541-9719 x. 6466 to speak to a Customer Service Representative.

Credit or exchange is not allowed on any merchandise after 75 days following date of invoice.


Privacy & Security back to the top

Forgot Your Password ?

If you can’t remember your password, click on the Help icon on our Home Page. Click on the link Forgot Your Password? Just type in your last name and email and we will be glad to email your password to the email address you previously provided. If you forgot your login name please contact one of our System Support Representatives 1-800-541-9719 x6466

Security Statement back to the top

Shachihata Inc. works to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We will never display or reveal the entire card number when confirming an order once you enter a credit card number. We will only display the last five digits of the card preceded by asterisks. After approval of the order by the credit card company it is secure within our server as it is not used in the order fulfillment process.

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer. If you have problems using our Secure Sockets Layer (SSL) server our non-encrypted server is available. Please note that the non-encrypted server does not encrypt your credit card information when transmitted. (Need link to non-encrypted server.)

Xstamper.com ensures that any personal information you submit to the site will remain safe and secure. Xstamper takes credit card information security seriously and uses a variety of technical solutions to make shopping safe.

Privacy Policy back to the top

We want to reassure users of the site that we will not sell, share, or rent user information to others in a manner different than as set forth in this Internet Privacy Statement.

Placing Orders and Information Collection
We collect information from users of our site when a user:
1) Places an Order
2) Registers on the Xstamper.com site
3) Requests notification of an order status
4) Requests a catalog or literature
5) Submits an E-mail

Users may be requested to provide contact and/or credit card information in order to fulfill the requests in the above instances. If we have trouble processing an order, completing a delivery or a request, we will use this information to contact you.

Sharing of Information
We use a credit card processing company to bill purchasers of goods and services from the Web site, and depending upon the goods and services being ordered and where they are being shipped, we may also use outside suppliers and/or delivery companies to assist us in fulfilling and delivering orders. We share with them the information necessary to enable such card processing, fulfillment, and delivery of goods (i.e. – name, address, and as appropriate, payment information).


Shipping
back to the top

Shipping Rates

You may choose either USPS or UPS for delivery of your products, standard rates will apply. If requested we can ship UPS Second Day or UPS Overnight at an additional charge. Choose your shipping option at CHECKOUT.

When will my order arrive? back to the top

Orders received by 3:00 PM EST are typically shipped the next day. Delivery time will vary depending on the shipping method chosen.

Restrictions back to the top

We cannot ship to a Post Office Box when shipping UPS. 


Payment Methods
back to the top

Credit Cards & Check Cards

We currently accept Visa, Master Card, Discover and American Express. We ensure your Credit Card information is 100% safe and secure. 

Open Accounts back to the top

We welcome new accounts. Please call 1-800-541-9719 x. 6466 for information.